This week I joined Logentries as the Director of Customer Success. After a whirlwind two days of drinking from the proverbial fire hose, I can say that I’m even more excited now than I was before I joined.
Since hopefully I will be working with many of you, I wanted to share a little more about our vision of customer success, and of course, want to hear directly from you about yours!
It all starts with a sound support organization that strives to be second to none. While ramping up over the first week at Logentries, I am already seeing how engaged our users are, and look forward to figuring out how we can make our problem resolution and support communication even faster and more effective.
For me, another important part of customer success revolves around community and knowledge sharing. I am eager to continue the effort to develop the knowledge sharing tools and continue to build out our Docs resources available today. The last aspect of customer success is a term that I’ve adopted called customer advocacy. My goal with customer advocacy is not only to have every Logentries employee become an advocate for you, to provide the best possible service and support; and for you to also become one for us.
There is no doubt I have an exciting road ahead and my goal is clear: ensuring customer success and making sure our customers – you- are getting exactly what you need from our log management and analytics service, and from our team. If there is anything at all I can do please don’t hesitate to reach out at email@example.com.